Terms of Service

1. Acceptance of terms

By creating an account or using the CrewFolk platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms apply to all users, including homeowners who submit service requests ("Homeowners") and contractors who purchase leads ("Contractors"). References to "you" apply to whoever is using the Platform in that context.

2. The CrewFolk service

CrewFolk is a lead marketplace. We collect service requests from homeowners and make them available to contractors for purchase on a pay-per-lead basis. We are not a party to any agreement between a Contractor and a Homeowner. We do not guarantee that any job will be awarded, that a homeowner will hire anyone, or that a lead will result in revenue.

CrewFolk reserves the right to modify, suspend, or discontinue any aspect of the Platform at any time with reasonable notice.

Communications. The Platform relies on SMS and email to function - including one-time verification codes, lead notifications, and match updates. By providing your phone number you consent to receive these service-related messages, and message and data rates may apply. You may reply STOP to opt out of non-essential text messages; essential messages such as verification codes are required to use the Platform.

3. Using CrewFolk as a homeowner

Using CrewFolk is free for Homeowners. There is no cost or obligation to submit a request, and submitting a request does not commit you to hiring anyone.

To submit a service request, you must:

• Be at least 18 years old
• Own the property, or be authorized to arrange the requested work on it
• Provide accurate contact and job information
• Be genuinely seeking the service described

Fraudulent or spam submissions are prohibited. CrewFolk reserves the right to remove or void any submission suspected of being fraudulent, and to take appropriate action against the submitter.

4. Matching and your contact details

When we find a match, your request is shared with one verified local contractor suited to your job and area. Your contact details are not resold or broadcast to multiple companies, and the matched contractor may not use them for any purpose other than your service request. If no contractor is available for your job and area, we may hold your request and offer it to the next suitable contractor who becomes available.

We verify your phone number by SMS code before your request is matched. After a match, the contractor will contact you directly - typically by phone, text, or email - to discuss your job.

5. Your agreement is with the contractor

CrewFolk is a matching service, not the service provider. We do not perform the work, set the price, or become a party to your agreement with the contractor. You are free to accept, decline, or seek other quotes at any time.

Verification is not a guarantee.We make reasonable efforts to verify certain contractor information - such as business registration, insurance, and WorkSafeBC coverage - but we do not warrant or guarantee that this information is accurate, current, or complete, and verification is not an endorsement or a guarantee of a contractor's licensing, work, conduct, or suitability. We encourage you to independently confirm a contractor's credentials, insurance, references, and pricing before hiring.

Any dispute about work performed, pricing, or conduct is between you and the contractor. We still want to know about problems - tell us and we will take feedback into account in whether a contractor keeps receiving requests.

6. Contractor accounts

To register as a Contractor, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Hold any licenses, insurance, and certifications required by applicable law to perform the services you list
• Maintain the accuracy of your account information

You are responsible for all activity that occurs under your account. Do not share your login credentials. Notify us immediately if you suspect unauthorized access.

7. Paying for leads

You pay for a lead only when you accept it. Nothing is charged before that, and CrewFolk does not require you to deposit or pre-fund anything.

To accept a lead you must have a valid payment card saved to your account. By saving a card you authorize CrewFolk to charge it for the price of any lead you accept, at the moment you accept it. The price is shown to you before you confirm.

• You will not be charged for a lead you did not actively accept.
• CrewFolk does not auto-bill, subscribe, or set up recurring charges of any kind. Your card is charged only by your own act of accepting a lead.
• The lead price is shown before you confirm. Applicable GST is added to the amount charged to your card and is itemised on your receipt.
• Once you accept a lead and the homeowner's contact details are released to you, the purchase is final, subject to section 9 (Refunds and disputes).
• If your card is declined, the lead is not purchased, nothing is charged, and the lead may be offered to another Contractor.

Existing account credit

CrewFolk previously allowed Contractors to pre-fund a wallet. That option has been withdrawn and no new credit can be purchased. If your account still holds a credit balance from before that change, it remains yours on the following terms:

• Credit is applied first. When you accept a lead, any available credit is used before your card is charged.
• Where your credit does not cover the full lead price, the credit is applied in full and only the remainder is charged to your card. GST is calculated on the card portion, because GST was already charged on your credit when it was purchased.
• Credit does not expire.
• Unused credit is refundable on request, subject to our Refund Policy.

8. Lead exclusivity

When a Contractor accepts a lead, that lead is assigned exclusively to that Contractor. No other Contractor will be charged for, or given access to, the same lead. CrewFolk does not sell the same lead to multiple Contractors simultaneously.

Lead availability is not guaranteed. Leads are distributed on a first-accept basis and may expire if not accepted within the review window.

9. Contractor obligations

By accepting a lead, you agree to:

• Contact the homeowner promptly - within 24 hours of acceptance
• Represent your business, qualifications, and pricing honestly
• Hold valid licenses and insurance for the work you perform
• Not use homeowner contact details for any purpose other than fulfilling the service request
• Not resell or share homeowner contact details with third parties

10. Prohibited conduct

You may not use the Platform to:

• Submit false or fraudulent service requests
• Create multiple accounts to manipulate lead access
• Attempt to circumvent the lead payment system
• Harass, threaten, or misrepresent yourself to homeowners
• Scrape, copy, or redistribute Platform content or data
• Violate any applicable laws or regulations

Violation of these prohibitions may result in immediate account termination and forfeiture of any remaining account credit without refund.

11. Limitation of liability

CrewFolk is a marketplace and is not responsible for the quality, safety, legality, or outcome of any service performed by a Contractor. We make no warranty that leads will result in jobs, revenue, or any particular outcome.

To the maximum extent permitted by applicable law, CrewFolk's total liability to you for any claim arising from use of the Platform is limited to the amount you paid to CrewFolk in the 30 days preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages of any kind.

"As is" Platform.The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure.

Indemnification. You agree to indemnify and hold harmless CrewFolk and its owner from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Platform, the services you provide or receive, your conduct, your breach of these Terms, or your violation of any law or the rights of any third party.

12. Intellectual property

All content on the Platform - including text, design, logos, and code - is owned by or licensed to CrewFolk. You may not reproduce, distribute, or create derivative works without our written permission.

13. Account termination

You may close your account at any time by contacting us. We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or for any other reason at our discretion with reasonable notice.

Upon termination, any unused account credit will be refunded within 14 business days, unless the account was terminated for violation of these Terms. Cards saved to the account are deleted and will not be charged again.

14. Changes to these terms

We may update these Terms from time to time. When we do, we will update the date at the top of this page. Material changes will be communicated by email to registered Contractors. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Platform is subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

16. Contact

Questions about these Terms? Contact us.