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Refund Policy
Last updated: April 11, 2026
The 30-day guarantee
If you top up your wallet, set your trade and service area, and don't receive a single lead within 30 days — we refund your entire wallet balance. No questions asked, no hoops to jump through.
1. The 30-day lead guarantee
We offer a full refund of your wallet balance if all of the following conditions are met:
- You have topped up your wallet with a minimum of $50
- Your account is fully set up with at least one active trade and at least one service city
- Your daily lead cap is set above zero
- You have not received any lead notifications within 30 calendar days of your first top-up
To claim this refund, contact us with your account email and mention the 30-day guarantee. We will verify and process the refund within 5 business days.
2. Lead disputes
Because you review lead details before accepting, we generally do not issue refunds for accepted leads — you made an informed choice. However, we will issue a wallet credit if a lead meets any of the following criteria:
Disconnected or invalid phone number
The phone number provided is not in service, goes directly to a generic voicemail with no name, or is clearly not a real number.
Wrong number
The person who answers has no knowledge of any home service request and there is no indication they were ever connected to one.
Fraudulent submission
The lead is provably fake — a test submission, a known spam entry, or submitted with fabricated information.
Duplicate lead
You are charged for the same homeowner request more than once due to a platform error.
What does not qualify for a dispute credit:
- The homeowner doesn't answer on the first call or two
- The homeowner chose a different contractor
- The job scope was smaller than expected
- The homeowner was difficult to deal with
- You decided the job wasn't worth doing after speaking with the homeowner
3. How to file a dispute
To dispute a lead, use your dashboard or contact us within 48 hours of accepting the lead. Include:
- Your account email
- The lead ID (visible in your account dashboard)
- A brief description of the issue
- Any supporting evidence (e.g. screenshot of call log showing number is disconnected)
Disputes submitted after 48 hours will not be considered. We will review and respond within 24 hours.
4. Wallet balance refunds
You may request a refund of your unused wallet balance at any time, for any reason. To do so, contact us with your account email and the amount you'd like refunded.
Refunds are returned to the original payment method and processed within 5–10 business days. We do not charge fees for wallet refunds.
Accounts terminated for violation of our Terms of Service are not eligible for wallet refunds.
5. Questions
Questions about a charge or refund? Contact us and we'll get back to you within one business day.
Questions about how the platform works?