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Refund Policy
Last updated: April 11, 2026
The 30-day guarantee
You pay nothing until you accept a lead. Set your trade and service area, and if no lead ever reaches you, you are never charged a cent. If you are still holding credit from before we retired wallet top-ups, we refund it on request - no questions asked, no hoops to jump through.
1. You pay nothing until you accept a lead
There is no deposit, no subscription and no minimum. Your card is charged only at the moment you accept a lead, for that lead only. If no lead ever reaches you, there is nothing to refund because you were never charged.
If you are holding account credit from before we retired wallet top-ups, you may request a full refund of it at any time - see section 4. If your account was set up with at least one active trade and service city, a daily cap above zero, and you received no lead notifications within 30 days of that credit being purchased, we will refund it without any further questions.
To claim, contact us with your account email. We will verify and process the refund within 5 business days.
2. Lead disputes
Because you review lead details before accepting, we generally do not issue refunds for accepted leads - you made an informed choice. However, we will refund you in full, including GST, if a lead meets any of the following criteria. Money paid by card is returned to that card; anything covered by account credit is returned to your credit balance:
Disconnected or invalid phone number
The phone number provided is not in service, goes directly to a generic voicemail with no name, or is clearly not a real number.
Wrong number
The person who answers has no knowledge of any home service request and there is no indication they were ever connected to one.
Fraudulent submission
The lead is provably fake - a test submission, a known spam entry, or submitted with fabricated information.
Duplicate lead
You are charged for the same homeowner request more than once due to a platform error.
What does not qualify for a dispute credit:
- The homeowner doesn't answer on the first call or two
- The homeowner chose a different contractor
- The job scope was smaller than expected
- The homeowner was difficult to deal with
- You decided the job wasn't worth doing after speaking with the homeowner
3. How to file a dispute
To dispute a lead, use your dashboard or contact us within 5 days of accepting the lead. Include:
- Your account email
- The lead ID (visible in your account dashboard)
- A brief description of the issue
- Any supporting evidence (e.g. screenshot of call log showing number is disconnected)
Disputes submitted after 5 days will not be considered. We will review and respond within 24 hours.
4. Account credit refunds
Wallet top-ups have been retired and no new credit can be purchased. If your account still holds credit from before that change, you may request a refund of the unused amount at any time, for any reason. To do so, contact us with your account email and the amount you'd like refunded.
Until you request it back, credit is applied to your next lead before your card is charged. It does not expire.
Refunds are returned to the original payment method and processed within 5-10 business days. We do not charge fees for credit refunds.
Accounts terminated for violation of our Terms of Service are not eligible for credit refunds.
5. Questions
Questions about a charge or refund? Contact us and we'll get back to you within one business day.
Questions about how the platform works?